Elcometer - about us

about us

For over 50 years Elcometer has been a world leader, not only in the manufacture and supply of inspection equipment to the coatings industry, but also in the design and development of new products specifically to meet our customers’ requirements.

As part of its ongoing expansion in 2003 Elcometer consolidated their world leading position with the acquisition of two of Europe’s premier high quality design and manufacturing organisations in the paint, coatings and concrete industries.

These acquisitions place Elcometer as perhaps the largest manufacturer and supplier of inspection equipment to the markets we serve - allowing scale and scope for increased manufacturing and distribution efficiencies.

With seven offices positioned in key markets around the world, Elcometer not only continues their tradition of quality and value, but also enhance their high level of technical support, customer service and product availability when and where you need it the most.

Why choose Elcometer?

The philosophy of Elcometer since its inception in 1947 has always been to provide you with ‘best in class’ product design, product quality and service at a competitive price. By concentrating on these core values Elcometer has grown into a worldwide organisation with dedicated offices in seven countries and distribution outlets in more than 150 locations around the world.

Technical Capability	Research & Development	Innovation
Quality	Service & Warranty	Value for Money
Product Range	Worldwide Presence	Office Contact Details
Conditions of Sale, Elcometer SPRL

Technical Capability – engrained in our history

For more than 50 years Elcometer has been at the forefront of the Coating Inspection Industry. This involvement has also included presence on Standards Committees in many areas around the world. During this time many class-leading products have been designed and manufactured by Elcometer. With the introduction of the new range of Coating Physical Test equipment and the new ‘Protovale by Elcometer’ Concrete Inspection products Elcometer has taken a further step in meeting the total needs of the inspection marketplace.

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Research and Development

Elcometer commits major resources to Research and Development. With departments in both the UK and Belgian facilities, Elcometer are able and capable of exploring and exploiting new and exciting areas of product development. This culminates in the capability to offer products which exceed customer expectations.

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Innovation

Elcometer has had an enviable reputation for innovation since 1947 when the world’s first mechanical coating thickness gauge was developed. This still holds true today and with recently released products such as the enhanced, simpler to use Elcometer 456 Coating Thickness Gauge and the new market-leading Elcometer 270 Pinhole Tester the reputation of Elcometer grows from strength to strength.

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Quality – a culture, not just about the products

Elcometer’s commitment to quality is reflected in our ISO 9001 Quality and ISO 14001 Environmental certifications. However systems are only as good as the people who work with them and at Elcometer quality is a culture. The Company philosophy is to design quality into the product at the concept and development stage. This includes an environmental assessment of everything that Elcometer does – right down to this catalogue.

This culture ensures that the product reaching the customer maintains the reputation that Elcometer has worked for so long to achieve.

With facilities working to Kanban and Just in Time (JIT) methodology Elcometer’s manufacturing can also justifiably claim to be best in class.

Click here for further information regarding Elcometer's Quality Policy or Certification

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Service - not just ‘after sales’ support!

Elcometer’s Service concept includes:
Product Sales:	Elcometer never tries to ‘oversell’ a product that is not fit for purpose. The philosophy is to cultivate and maintain customer relationships on a long-term basis. This ensures the continuity of the company. To cultivate this, Elcometer Sales Personnel are carefully trained in the application of the entire product range. This ensures that you, the customer, will be offered the product best suited for your purpose.
Product Sales:	With products being designed within the organisation, Elcometer can offer a bespoke Application Advice and Support Service. This includes bespoke Product Sample Reports, advice on instrument application and problem solving available from our Technical Support help lines.
Customer Product Training:	Even with carefully written Instruction Manuals there is an important need for Elcometer to offer after sales product training. Such training can be carried out either at an Elcometer office or at your chosen location. With highly trained Technical Sales Personnel Elcometer prides itself in offering this service to our customers. To support you with any technical enquiry Elcometer have technical help desks operating in the UK, Belgium, France, Germany, Singapore and USA. There is therefore almost always an Elcometer office open somewhere in the world to handle your technical enquiry.
Product Service and Repair:	From time to time even the best-engineered and manufactured products require service or repair. The Elcometer worldwide office network supports you. With repair centres in the UK, Belgium, Singapore and USA you are never far away from help. Elcometer also prides itself in being capable of supporting an extensive selection of the historic product range. For example instruments purchased more than 30 years ago are still able to be serviced! Elcometer also offers a comprehensive instrument calibration and certification service applicable to almost all of the products within the range. This service ensures that your instruments continue to meet the relevant National and International Standards.
Personnel Training:	To compete in the world marketplace Elcometer believe it is important to recruit and train not only the best people but also to ensure that all staff are developed to the best of their capabilities. This involves a structured training program which ultimately ensures that you, the customer, are supported in the most professional way.
Customer Satisfaction:	All of the above is as a result of interaction with you, our customer. Elcometer’s business is built on the foundation of listening to the marketplace. It is therefore vital that Elcometer continues to listen to your feedback. From time to time you may receive follow-up communication which monitors your views. Please therefore help us to improve our service by providing answers to those questions.
Warranty:	Elcometer provide a comprehensive Warranty Policy. Elcometer Gauges are covered by warranty for 12 months after date of delivery. Except for fair wear and tear, Elcometer warrants products against defects caused by faulty design, materials or workmanship. At the company's discretion faulty gauges or probes will be replaced or repaired, free of charge, if a fault develops within the warranty period. Warranty of coating thickness gauge probes. Elcometer coating thickness gauge probes are covered by warranty for 90 days after the date of delivery. Most warranty claims occur within a few weeks of delivery of the gauge. The serial numbers associated with the gauges give an indication of the date when the gauge was manufactured and this will be the first date against which warranty will be judged. If the serial number does not confirm the customers claim for warranty, the second date referenced is that of the invoice when the gauge or probe was shipped. If the gauge or probe was held in stock by the Distributor or Dealer the date of shipment to the customer will be used. Proof of this date may be requested and should be in the form of a copy of the invoice showing the serial number of the gauge or probe. Warranties through a Distributor or Dealer? It should be noted that most claims for warranty through Distributors and Dealers are accepted up to 15 months after the date of manufacture as it is recognised that distribution of product to an End-User can take some time and gauges are sometimes not used immediately they are delivered. However, there have been occasions when claims for warranty have been made by customers beyond the warranty period and these can not be accepted or supported. If you have any additional questions regarding warranty claims, please contact the Elcometer Sales Department

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Value for Money

In the present competitive environment none of the above would matter unless Elcometer were price competitive. By constantly striving for optimised product design, lower costs, more efficient manufacturing and economical distribution, Elcometer’s strategy is to remain the industry benchmark. It is vital to the market that value for money is seen to be competitive. Elcometer have worked very hard to create a meaningful price structure for the new Physical Test and Concrete Inspection product lines.

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Product Range – much more than just a Coating Thickness Gauge

The recent investment in Physical Test Equipment has enabled Elcometer to become a world-leading supplier of a comprehensive range of instrumentation and test equipment for the Coatings Industry.

The introduction of the ‘Protovale by Elcometer’ range of Concrete Inspection Equipment and Metal Locators allows the company to develop further into the Construction Industry.

Our ‘Dataputer by Elcometer’ range of Multiplexers, Statistical Process Control Software and Data Loggers provides customers with cutting edge products for the control of their manufacturing process improving their quality and helping to reduce waste. The publication of this Product Catalogue is intended to allow you to clearly identify those products that are relevant to you and your Industry.

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Worldwide Presence – a Global Organisation

In order to satisfy the demands of the global market it is Elcometer’s strategy to be represented in all major markets worldwide.

To achieve this Elcometer now have seven wholly owned offices around the world which are dedicated to providing you, our customer, with a solution to your inspection needs.

These offices, together with an additional international network of more than 150 stock holding distributors, ensure that Elcometer are available locally to both you and your customers whatever your industry or application.

Manufacturing in two countries also provides us with the flexibility to tailor our output to meet world demand, further optimising our service to you.

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