For over 50
years Elcometer has been a world leader, not only in the manufacture
and supply of inspection equipment to the coatings industry, but
also in the design and development of new products specifically
to meet our customers’ requirements.
As part of
its ongoing expansion in 2003 Elcometer consolidated their world
leading position with the acquisition of two of Europe’s premier
high quality design and manufacturing organisations in the paint,
coatings and concrete industries.
These acquisitions
place Elcometer as perhaps the largest manufacturer and supplier
of inspection equipment to the markets we serve - allowing scale
and scope for increased manufacturing and distribution efficiencies.
With seven
offices positioned in key markets around the world, Elcometer not
only continues their tradition of quality and value, but also enhance
their high level of technical support, customer service and product
availability when and where you need it the most.
Why
choose Elcometer?
The philosophy
of Elcometer since its inception in 1947 has always been to provide
you with ‘best in class’ product design, product quality and service
at a competitive price. By concentrating on these core values Elcometer
has grown into a worldwide organisation with dedicated offices in
seven countries and distribution outlets in more than 150 locations
around the world.
Technical
Capability – engrained in our history
For more than
50 years Elcometer has been at the forefront of the Coating Inspection
Industry. This involvement has also included presence on Standards
Committees in many areas around the world. During this time many
class-leading products have been designed and manufactured by Elcometer.
With the introduction of the new range of Coating Physical Test
equipment and the new ‘Protovale by Elcometer’ Concrete Inspection
products Elcometer has taken a further step in meeting the total
needs of the inspection marketplace.
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Research
and Development
Elcometer commits
major resources to Research and Development. With departments in
both the UK and Belgian facilities, Elcometer are able and capable
of exploring and exploiting new and exciting areas of product development.
This culminates in the capability to offer products which exceed
customer expectations.
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Innovation
Elcometer has
had an enviable reputation for innovation since 1947 when the world’s
first mechanical coating thickness gauge was developed. This still
holds true today and with recently released products such as the
enhanced, simpler to use Elcometer 456 Coating Thickness Gauge and
the new market-leading Elcometer 270 Pinhole Tester the reputation
of Elcometer grows from strength to strength.
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Quality
– a culture, not just about the products
Elcometer’s
commitment to quality is reflected in our ISO 9001 Quality and ISO
14001 Environmental certifications. However systems are only as
good as the people who work with them and at Elcometer quality is
a culture. The Company philosophy is to design quality into the
product at the concept and development stage. This includes an environmental
assessment of everything that Elcometer does – right down to this
catalogue.
This culture
ensures that the product reaching the customer maintains the reputation
that Elcometer has worked for so long to achieve.
With facilities
working to Kanban and Just in Time (JIT) methodology Elcometer’s
manufacturing can also justifiably claim to be best in class.
Click here
for further information regarding Elcometer's Quality
Policy or Certification
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Service
- not just ‘after sales’ support!
Elcometer’s
Service concept includes: |
Product
Sales: |
Elcometer
never tries to ‘oversell’ a product that is not fit for purpose.
The philosophy is to cultivate and maintain customer relationships
on a long-term basis. This ensures the continuity of the company.
To cultivate this, Elcometer Sales Personnel are carefully trained
in the application of the entire product range. This ensures
that you, the customer, will be offered the product best suited
for your purpose. |
Product
Sales: |
With products
being designed within the organisation, Elcometer can offer
a bespoke Application Advice and Support Service. This includes
bespoke Product Sample Reports, advice on instrument application
and problem solving available from our Technical Support help
lines. |
Customer
Product Training: |
Even with
carefully written Instruction Manuals there is an important
need for Elcometer to offer after sales product training. Such
training can be carried out either at an Elcometer office or
at your chosen location. With highly trained Technical Sales
Personnel Elcometer prides itself in offering this service to
our customers. To support you with any technical enquiry Elcometer
have technical help desks operating in the UK, Belgium, France,
Germany, Singapore and USA. There is therefore almost always
an Elcometer office open somewhere in the world to handle your
technical enquiry. |
Product
Service and Repair: |
From time
to time even the best-engineered and manufactured products require
service or repair. The Elcometer worldwide office network supports
you. With repair centres in the UK, Belgium, Singapore and USA
you are never far away from help. Elcometer also prides itself
in being capable of supporting an extensive selection of the
historic product range. For example instruments purchased more
than 30 years ago are still able to be serviced! Elcometer also
offers a comprehensive instrument calibration and certification
service applicable to almost all of the products within the
range. This service ensures that your instruments continue to
meet the relevant National and International Standards. |
Personnel
Training: |
To compete
in the world marketplace Elcometer believe it is important to
recruit and train not only the best people but also to ensure
that all staff are developed to the best of their capabilities.
This involves a structured training program which ultimately
ensures that you, the customer, are supported in the most professional
way. |
Customer
Satisfaction: |
All of
the above is as a result of interaction with you, our customer.
Elcometer’s business is built on the foundation of listening
to the marketplace. It is therefore vital that Elcometer continues
to listen to your feedback. From time to time you may receive
follow-up communication which monitors your views. Please
therefore help us to improve our service by providing answers
to those questions.
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Warranty: |
Elcometer
provide a comprehensive Warranty Policy.
Elcometer
Gauges are covered by warranty for 12 months after date of
delivery. Except
for fair wear and tear, Elcometer warrants products against
defects caused by faulty design, materials or workmanship.
At
the company's discretion faulty gauges or probes will be replaced
or repaired, free of charge, if a fault develops within
the warranty period.
Warranty
of coating thickness gauge probes.
Elcometer
coating thickness gauge probes are covered by warranty for
90 days after the date of delivery. Most warranty claims occur
within a few weeks of delivery of the gauge.
The serial
numbers associated with the gauges give an indication of the
date when the gauge was manufactured and this will be the
first date against which warranty will be judged. If the serial
number does not confirm the customers claim for warranty,
the second date referenced is that of the invoice when the
gauge or probe was shipped.
If the
gauge or probe was held in stock by the Distributor or Dealer
the date of shipment to the customer will be used. Proof of
this date may be requested and should be in the form of a
copy of the invoice showing the serial number of the gauge
or probe.
Warranties
through a Distributor or Dealer?
It should
be noted that most claims for warranty through Distributors
and Dealers are accepted up to 15 months after the date of
manufacture as it is recognised that distribution of product
to an End-User can take some time and gauges are sometimes
not used immediately they are delivered. However, there have
been occasions when claims for warranty have been made by
customers beyond the warranty period and these can not be
accepted or supported.
If you
have any additional questions regarding warranty claims, please
contact the Elcometer Sales
Department
|
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Value
for Money
In the present
competitive environment none of the above would matter unless Elcometer
were price competitive. By constantly striving for optimised product
design, lower costs, more efficient manufacturing and economical
distribution, Elcometer’s strategy is to remain the industry benchmark.
It is vital to the market that value for money is seen to be competitive.
Elcometer have worked very hard to create a meaningful price structure
for the new Physical Test and Concrete Inspection product lines.
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Product
Range – much more than just a Coating Thickness Gauge
The recent
investment in Physical Test Equipment has enabled Elcometer to become
a world-leading supplier of a comprehensive range of instrumentation
and test equipment for the Coatings Industry.
The introduction
of the ‘Protovale by Elcometer’ range of Concrete Inspection Equipment
and Metal Locators allows the company to develop further into the
Construction Industry.
Our ‘Dataputer
by Elcometer’ range of Multiplexers, Statistical Process Control
Software and Data Loggers provides customers with cutting edge products
for the control of their manufacturing process improving their quality
and helping to reduce waste. The publication of this Product Catalogue
is intended to allow you to clearly identify those products that
are relevant to you and your Industry.
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Worldwide
Presence – a Global Organisation
In order to
satisfy the demands of the global market it is Elcometer’s strategy
to be represented in all major markets worldwide.
To achieve
this Elcometer now have seven wholly owned offices around the world
which are dedicated to providing you, our customer, with a solution
to your inspection needs.
These offices,
together with an additional international network of more than 150
stock holding distributors, ensure that Elcometer are available
locally to both you and your customers whatever your industry or
application.
Manufacturing
in two countries also provides us with the flexibility to tailor
our output to meet world demand, further optimising our service
to you.
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